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2,000 to 21,000 a month. Same team.

I&M Bank went from 2,000 new customers a month to 21,000, same team, same core system. Onboarding that once spanned twel…

Grow the book without growing the payroll.

Growth used to mean more headcount. More headcount means more cost, and eventually thinner margin. AI-native agents brea…

From application to funding, without the friction.

A mortgage starts on the customer's phone. When the RM opens the file, documents are already classified, eligibility is …

Let underwriters underwrite, not re-key data.

Agents pull the documents, verify them and build the credit case before your underwriter opens the file. Their time goes…

⏳ The "single pane of glass" has been on wealth roadmaps for — what, a decade? Longer? Promised often, delivered rarely.…

Stop filing vendor tickets. Start building your bank.

Your best engineers are filing vendor tickets instead of building your bank. Every change is a queue; every customizatio…

⏳ The "single pane of glass" has been on wealth roadmaps for — what, a decade? Longer? Promised often, delivered rarely.…

Most banks I speak with have deployed AI agents. Few have a clear answer on what those agents are actually authorized to…

Faster isn't the same as fewer steps.

A copilot makes your teams faster. An AI-native agent does the work so your teams don't have to. One is an upgrade. The …

Your systems don't talk. Your AI should.

Most banks run on dozens of disconnected systems, so work waits for a person to move it between them. Backbase agents do…

Don't automate the mess. Replace it.

Adding AI on top of fragmented systems just gives you faster fragmentation. The banks pulling ahead didn't bolt on a cop…

La transferencia de riqueza más grande de la historia ya empezó en América Latina. Y la mayoría de las firmas patrimonia…

When growth stops meaning 'hire more.

Every new customer you win still needs a person somewhere to serve them. So growth quietly becomes a hiring problem, and…

Stop running your bank as five banks.

Most banks run lending, service and risk as separate companies that happen to share a logo. Every handoff is a delay, a …

One customer. One truth. Every channel.

Your relationship manager, your call centre and your app each see a different version of the same customer. The customer…

🌞 Summer's here — and I'm using it to run a series I've wanted to write for a while. One post a week, for eight weeks,…

Something Marwan Abouzeid said at the end of our last webinar that stuck with me. "AI isn't here to run your bank. It's…

Every wealth manager is fighting for the same advisors to drive growth. But what if the growth they are chasing is proba…

🌞 Summer's here — and I'm using it to run a series I've wanted to write for a while. One post a week, for eight weeks,…

The mortgage file builds itself before the RM opens it.

A customer starts a mortgage on their phone. By the time the RM opens the workspace, the file is already there, document…

Every wealth manager is fighting for the same advisors to drive growth. But what if the growth they are chasing is proba…

One system for your people, your customers, and your AI

Most banks run on dozens of disconnected systems. Backbase puts customers, employees and AI agents on one, same view of …

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