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Your AI voice agent pilot kept dropping sessions. Your vendor blamed the carrier. Your carrier blamed the integration & …

Humans Behind the Experience Shift ft. Shami Kapoor

The best customer experiences don't feel manufactured. They feel cared for. 🤝 As Shami Kapoor puts it: “Experience ca…

EngageX - Now In Your Living Room!

400+ CX leaders, 20+ speakers. One burning question: how far do we actually trust AI with our customers? That was Engag…

Two years ago, Voice AI in India was a demo. Today, it's a compounding business. The chart below is our Voice AI stream…

Two years ago, Voice AI in India was a demo. Today, it's a compounding business. The chart below is our Voice AI stream…

Voice AI in India is entering a new phase. What was “interesting” last year is becoming “inevitable” this year — and yo…

Bot handles it. Agent inherits context. Customer doesn't repeat themselves.

Order returns, refund queries, and delivery issues shouldn’t overwhelm your agents. Exotel ECC + AI Voice Agent automate…

Two years ago, Voice AI in India was a demo. Today, it's a compounding business. The chart below is our Voice AI stream…

Most CIOs I speak to are making a big decision right now — even if it isn’t showing up as a box on their architecture sl…

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A borrower tapping "Call us" inside your app is your highest-intent collection signal. Most lenders can't capture it cle…

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Most teams audit 2–3% of conversations. The gap between policy and practice lives in the other 97%. Exotel CQA reviews e…

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Exotel's AI Voice Agent doesn't just answer order tracking and refund queries, it triggers workflows, initiates returns,…

Why Honest AI Beats Flawless AI - Abhishek Chakraborty, CEO, DTDC | EngageX 2026

📦 You hand a parcel to a stranger and trust it reaches the right door, a thousand kilometres away, through a journey yo…

Voice AI in India This space is one of the most exciting space in the country. Usecases around collections and Sales…

𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐠𝐫𝐞𝐚𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐟𝐞𝐞𝐥 𝐥𝐢𝐤𝐞? 𝐍𝐨𝐭 𝐟𝐚𝐬𝐭. …

Two years ago, Voice AI in India was a demo. Today, it's a compounding business. The chart below is our Voice AI stream…

Your car can predict a breakdown before it happens. But can the brand behind it remember your last conversation? Udit …

The best support ticket is the one your customer never has to raise! Most CX teams are built to respond. React fast, r…

What It Takes to Win India's Trust | EngageX

"Every act, every product, every feature: they all add up to trust." - Vaidyanathan V, MD & CEO, IDFC FIRST Bank breaks …

Two years ago, Voice AI in India was a demo. Today, it's a compounding business. The chart below is our Voice AI stream…

Humans Behind the Experience Shift ft. Raghav Bhasin, CarDekho

The smartest AI is the one your customer never sees. 👀 Raghav Bhasin, Business Head - Tech Solutions at CarDekho Gro…

Humans Behind the Experience Shift ft. Raghav Bhasin, CarDekho

The smartest AI is the one your customer never sees. 👀 Raghav Bhasin, Business Head - Tech Solutions at CarDekho Gro…

A cancelled plan. A one-star review. A "this didn't work for me" text to friends before they signed up. Most brands mee…

EngageX | Rama Mohan Rao Amara, MD @ SBI

Before UPI. Before net banking. Before smartphones. State Bank of India was there. 🏦 50 crore customers. 23,000+ bran…

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