ClearlyRated Competitive Intelligence & Landscape

The core of ClearlyRated's offering is its CX Platform, which enables B2B service firms to gather client intelligence and actionable feedback. This platform includes real-time dashboards for flagging at-risk clients and benchmarking satisfaction scores, reputation management tools to strengthen brand presence, and integrations with existing systems [https://clearlyrated.com/].

ClearlyRated also provides an online directory, ClearlyRated.com, launched in 2018, which helps businesses engage and differentiate [What is ClearlyRated.com? | ClearlyRated]. The platform has logged over 7 million verified customer ratings for B2B service firms [https://clearlyrated.com/solutions/].

ClearlyRated’s services are purpose-built for industries characterized by long client relationships, complex projects, and subcontractor-driven risk. Their target markets include AEC (Architecture, Engineering, and Construction), Accounting, Staffing & Recruiting, Legal, IT Services, and HR Services [https://clearlyrated.com/]. The company emphasizes that trust is the last great differentiator in a leveled technological playing field, and they empower winning firms to build this trust through human connection and exceptional client experience [https://clearlyrated.com/].

ClearlyRated aims to operationalize client experience into opportunities for differentiation, growth, and optimization. They help firms identify upsell opportunities, improve client retention by proactively solving challenges, and make operational improvements based on validated feedback [https://clearlyrated.com/]. The company recently acquired Client Savvy, further strengthening its leadership in customer experience for the professional services market [Newsroom ].

While the exact founding year is not explicitly stated, ClearlyRated has been helping B2B service firms for over 20 years [Careers | ClearlyRated]. The company operates from its headquarters in Portland, Oregon, with one listed location [ClearlyRated Verified Reviews | ClearlyRated]. They can be reached via phone at 1.800.921.2640 for sales inquiries and support [Contact Us | ClearlyRated].

ClearlyRated provides different subscription tiers: Enterprise, Plus, and Premium, each offering varying levels of features [knowledge.clearlyrated.com/client-services/client-talent/plans-and-pricing/]. All tiers include the Net Promoter Score & Driver Survey with standard ClearlyRated driver questions and the ability for two brands to survey. They also offer benchmarking against peers and access to a quick view of survey respondent testimonials. Key differentiators across the plans include the number of dashboard logins, with Enterprise offering unlimited logins, Plus providing 50, and Premium offering 10 [knowledge.clearlyrated.com/client-services/client-talent/plans-and-pricing/]. For Premium and Plus subscribers, survey questions are a standard set and cannot be customized, whereas Enterprise level subscribers have the flexibility to customize any survey questions [knowledge.clearlyrated.com/client-services/product/clearlyrated-survey-questions/].

While ClearlyRated does not offer a free version, it does provide a free trial [clearlyrated.com/blog/qualtrics-alternatives]. Features extend beyond basic surveying to include advanced tools like AI Sentiment Analysis, which automatically sorts, categorizes, and ranks open-ended feedback from surveys, specifically for service insights and suggestion questions, to spot patterns and themes efficiently [knowledge.clearlyrated.com/client-services/product/ai-sentiment-analysis/]. The platform also emphasizes reputation management, translating validated NPS scores into 5-star client, talent, and internal employee ratings that populate in real-time on a firm's ClearlyRated.com profile, along with testimonials [knowledge.clearlyrated.com/wp-content/uploads/CR-Survey-Guidebook-Staffing-2021v5.pdf].

Additionally, ClearlyRated supports Employee Surveys, including a unique survey designed to drive progress on diversity, equity, and inclusion (DEI) within firms [knowledge.clearlyrated.com/full-features-list/]. The platform integrates with existing systems to streamline data access and provide actionable insights, aiming to save time, energy, and money while automating experience management strategies [go.clearlyrated.com/hubfs/ClearlyRated%20Integrations%20Overivew.pdf]. Pricing for ClearlyRated plans is not publicly listed and requires direct contact for a quote [clearlyrated.com/blog/qualtrics-alternatives].

Recent developments at ClearlyRated highlight a strategic expansion into the staffing and recruiting sector, evidenced by the unveiling of Amplify Recruiters in 2023 [go.clearlyrated.com/new-staffing-tool-unveiling-2023-on-demand]. This new tool, designed to empower recruiting professionals and improve talent engagement, points to a likely increase in hiring for roles related to product development, sales, and client support within this vertical [knowledge.clearlyrated.com/client-services/amplify/recruiters/]. The company's emphasis on "Talent Engagement Surveys" and optimizing hiring processes further supports this growth trajectory [clearlyrated.com/solutions].

While specific details on hiring numbers or recent layoffs are not explicitly provided, ClearlyRated's strategic focus on purpose-built solutions for professional service firms, including AEC, Accounting, Legal, and Staffing, indicates a stable to growing workforce [clearlyrated.com]. The continuous development of features like customizable profile pages for recruiters and industry-specific award programs suggests ongoing investment in its platform and customer success, which typically correlates with sustained hiring. The absence of any mention of layoffs in the provided materials suggests a period of stability or growth for the company.

ClearlyRated's hiring patterns are likely influenced by its mission to turn human connection into measurable growth for its clients, particularly in client retention, growth, and operational optimization [clearlyrated.com]. The company's dedication to providing real-time dashboards and reputation management tools would necessitate a skilled workforce in areas such as software development, data analytics, customer success, and sales. Their commitment to continuous improvement for their clients, as seen in their feedback-driven approach, mirrors an internal need for a dynamic and responsive team.

ClearlyRated actively focuses on helping its clients achieve financial benefits, with many firms reporting a positive return on investment from using their services [source]. For instance, one firm reportedly increased its gross profit margin by 18.6% after utilizing ClearlyRated to boost referral volume. Another firm saved over $1 million by proactively resolving a silent client issue, and a different client saved $400,000 annually by adjusting invoicing practices based on ClearlyRated's insights. These examples highlight the direct impact ClearlyRated's platform has on its clients' financial optimization and growth [source].

In terms of strategic expansion, ClearlyRated acquired Client Savvy, a move that bolsters its leadership in customer experience for the professional services market. This acquisition strengthens ClearlyRated's ability to deliver data-driven insights, actionable benchmarking, and measurable business outcomes to its target sectors [source]. This M&A activity indicates ClearlyRated's commitment to enhancing its platform and market position.

Over 450 firms currently partner with ClearlyRated to leverage client feedback for growth, with over 7 million verified customer ratings logged for B2B service firms [source]. Annually, 1.5 million visitors use ClearlyRated.com to find top-performing B2B firms, further solidifying its role as a key player in the industry [source]. The company continues to provide financial impact reports to its clients, detailing at-risk revenue and expansion opportunities [source].

The company also dedicates webinars to specific sectors, demonstrating its tailored approach to client needs. Examples include "The Year Ahead in Staffing: From AI to Z" in January 2025 [go.clearlyrated.com/webinar/year-ahead-in-staffing-from-ai-to-z], "Staffing Trends that Will Impact Your Firm in 2024" [go.clearlyrated.com/webinar-staffing-trends-2024-on-demand], and "CX for Staffing - How Best of Staffing Firms Outpace the Industry" [go.clearlyrated.com/webinar/how-best-of-staffing-firms-outpace-the-industry]. They also offer webinars focused on the accounting industry, such as the "2024 Accounting Client Satisfaction Benchmark Report Sneak Peek" in October 2024 [go.clearlyrated.com/webinar/2024-accounting-benchmark-report-sneak-peek].

ClearlyRated extends its educational efforts to its client base through exclusive events like "CXnext: A Sneak Peek into the Future of CX," a client-only webinar held in June 2024, where co-founders Eric Gregg and Nathan Goff discussed future CX challenges and solutions [go.clearlyrated.com/webinar-cxnext-2024]. Furthermore, ClearlyRated produces on-demand webinars that delve into crucial topics like "Retention Realities: A Deep Dive Into The Latest Data on Candidates and Internal Employees," featuring CEO Eric Gregg alongside other industry experts [go.clearlyrated.com/webinar-retention-realities-deep-dive]. These webinars highlight ClearlyRated's commitment to thought leadership and providing valuable insights to its audience.