Conntac Competitive Intelligence & Landscape

Conntac (conntac.net) is an innovative software company specializing in a comprehensive service platform designed to simplify technical support for end customers, service teams, and technicians. Headquartered in Augsburg, Germany [conntac.net/en/imprint], the company provides intuitive and interactive solutions for Internet providers, network operators, and municipal utilities [conntac.net/en/about-us]. Their offerings enable effective management of customer service centers and beyond, focusing on enhancing the customer journey for businesses of all sizes [conntac.net/en/references].

Conntac's core products include a Customer Self-Service solution that allows approximately 80% of customers to resolve issues independently, and a smart Field-Service Management solution. The platform facilitates rapid customer onboarding, leverages up-selling and cross-selling potentials, and empowers service agents and technicians, reducing average processing times by up to 70%. It also offers detailed, real-time data evaluation for informed decision-making, all while ensuring DSGVO-compliance [conntac.net]. Their solutions encompass a smartphone app for both consumers and professionals, alongside the Conntac Dashboard for service staff and managers, striking a balance between digital self-service and human contact when necessary [conntac.net].

The company prides itself on a "User-first" experience, featuring intuitive and well-thought-out user interfaces combined with technical depth. Key differentiators include measurement-supported features, user-centric design, Software-as-a-Service (SaaS) delivery, hardware support, DSGVO-compliance, and an intuitive & innovative UX [conntac.net].

Conntac has successfully secured significant investments, including a six-figure sum in its first financing round from investors like Startkapital-Fonds Augsburg and Bayern Kapital, and a seven-figure Series A financing with investors such as Basinghall and H&S Investment [conntac.net/en/press/high-investment-for-conntac][conntac.net/en/press/series-a-financing]. The company is also recognized for its outstanding corporate culture, having received the kununu Top Company badge in 2022, 2023, 2024, and 2025 [conntac.net/en/press/conntac-gmbh-again-kununu-top-company-2025].

Conntac (conntac.net) provides two primary solutions: MyProvider, a self-service platform for internet providers, and Entry, a smart field-service management solution. The Entry solution offers transparent pricing plans, including a "Free" tier designed for very small companies. This free plan supports up to 5 users (including technicians), 20 locations, and 5 work reasons, with unlimited entries. It includes the Entry App for logging in and out, a dead man's switch for security, GPS-based location suggestions, and access to the Conntac Dashboard for live view, location, and user management [https://entry.conntac.net/en/pricing][https://entry.conntac.net/en/plans/free].

The Entry solution focuses on digitizing technical field service, offering features like real-time coordination, digital access management with authorization concepts, and emergency alerting via a dead man's switch. The Conntac Dashboard serves as a central platform for managing access, locations, and technicians, enhancing safety and efficiency in field service by providing NOC managers with real-time technician tracking [https://entry.conntac.net/en][https://entry.conntac.net/en/knowhow/field-service][https://entry.conntac.net/en/conntac-dashboard].

For the MyProvider self-service app, Conntac emphasizes features that empower end-customers to solve technical issues independently. Key functionalities include analysis and troubleshooting tools, a comprehensive speed test for bandwidth measurement, and the "Optimize WiFi" feature, which allows customers to independently optimize their home networks. The app also offers a Customer Portal where customers can view contracts, invoices, and settings, acting as a central point of contact for their service needs [https://myprovider.conntac.net/en/features][https://myprovider.conntac.net/en/features/customer-portal][https://myprovider.conntac.net/en/features/optimize-wifi].

Conntac, an innovative software company based in Augsburg, Germany, demonstrates a consistent growth strategy through its hiring practices, with no indication of layoffs. The company explicitly states plans for further team expansion, having already doubled its workforce in the previous two years. This growth is driven by high demand for their sophisticated self-service solutions, particularly within the internet provider sector and beyond, as noted by Managing Director Benjamin Wöhrl in the context of their Series A financing [https://www.conntac.net/en/press/series-a-financing].

Conntac actively recruits for various roles, with a prominent opening for Softwareentwickler (m/w/d) (Software Developer) [https://www.conntac.net/en/karriere/jobs/softwareentwickler]. They also seek a Werkstudent Fullstack-Entwicklung (m/w/d) (Working Student Fullstack Development) [https://www.conntac.net/karriere]. These positions indicate a focus on enhancing their core software platform, which serves internet providers, network operators, and public utilities by simplifying technical support for end-customers, service teams, and technicians [https://www.conntac.net/en/about-us].

The company's hiring strategy also includes a focus on international expansion, exemplified by the addition of Stephen Hopson as Head of Sales UK to drive their presence in the British telecommunications market [https://www.conntac.net/en/press/conntac-is-international].

Conntac prides itself on being an attractive employer, having been awarded the Kununu Top Company seal for five consecutive years, including in 2025 and 2026, which highlights their commitment to developing innovative software solutions and being an appreciative employer [https://www.conntac.net/en/press/conntac-gmbh-again-kununu-top-company-2025].

Conntac's recruiting process is designed to be straightforward, encouraging applicants to submit their CVs, XING/LinkedIn profiles, or portfolios, without a mandatory cover letter, but requesting information on current situation, availability, and salary expectations [https://www.conntac.net/en/career]. This approach, combined with the continuous recognition as a top employer, suggests a strategic effort to attract and retain talent to support their ongoing development of intuitive and interactive service platforms.

Conntac, a provider of self-service solutions for technical customer support, has successfully secured funding through multiple rounds. In its initial financing round, the Augsburg-based IT and telecommunications startup received a significant six-figure investment. Key investors in this round included Startkapital-Fonds Augsburg, Bayern Kapital, Wayra Germany, and a business angel. This early investment was facilitated through the BayStartUP investor network, highlighting initial confidence in Conntac's offerings high-investment-for-conntac. The startup accelerator and Telefónica subsidiary Wayra specifically contributed a six-figure sum, following an intensive pre-acceleration phase that evaluated Conntac's potential wayra-invests-in-conntac. This initial funding laid the groundwork for Conntac's development of self-service apps aimed at helping telecommunication providers resolve customer internet access issues more efficiently.

Building on this early success, Conntac advanced to a Series A financing round, where it secured a seven-figure investment sum. This second round of funding saw continued support from a business angel from the first round, alongside new investors such as Basinghall and H&S Investment, with Bayern Kapital also participating again series-a-financing. The Series A financing was also supported by BayStartUP and Digitales Zentrum Schwaben (DZ.S). These investments underscore the market's belief in Conntac's

Conntac (conntac.net) actively participates in numerous events, including industry trade fairs, congresses, and online talks, to engage with partners and customers. They frequently attend prominent telecommunications events to showcase their MyProvider and Entry solutions, which streamline technical customer service and field service management for internet providers, network operators, and municipal utilities [https://www.conntac.net/en/events].

The company's upcoming presence at industry-specific events includes ANGA COM 2026 in Cologne, where they will demonstrate how their solutions provide full bandwidth for customer service [https://www.conntac.net/en/events/anga-com]. They will also be at Fiberdays 2026, located at Booth A21, highlighting how network operators can reduce support ticket volume and pressure on technical support teams with self-service and digital field service management [https://www.conntac.net/en/fiberdays-2026]. Additionally, Conntac plans to attend Network X 2026 in Vienna, Broadband Day 2026 in Ulm, and the BUGLAS Summer Party 2026 in Norderstedt, where their CEO, Michael Faath, is often present to discuss key economic and technical developments in fiber-optic expansion [https://www.conntac.net/en/events/network-x, https://www.conntac.net/en/events/broadband-day, https://www.conntac.net/en/events/buglas-summer-party].

Conntac also engages with the industry at events like Cable Days 2026 in Linz, serving as a platform for knowledge transfer and networking within the broadband and broadcasting industries across the DACH region and other European countries. Their Managing Director and CEO, Dr. Michael Faath, along with Sales Development Rep Dario Höltkemeier, will be present at this event [https://www.conntac.net/en/events/cable-days]. Furthermore, they will participate in the OFAA Innovation Day 2025 in Klagenfurt, focusing on innovative approaches to the construction and use of modern fiber optic networks, with a highlight on self-service fiber onboarding [https://www.conntac.net/en/events/ofaa-innovation-day].

Beyond in-person events, Conntac hosts various online talks and webinars. These include their Conntac Advent Talks, which offer compact, practical, and free knowledge on moving topics, and monthly Product Talks like the "MyProvider Product Talk" focusing on self-service solutions instead of hotlines [https://www.conntac.net/en/media/online-talks]. They also offer on-demand viewing of past events, such as the online talk on "Intelligent Customer Self-Service," which provides strategic insights for fiber network providers to offer great customer experiences through online and automated self-service solutions [https://www.conntac.net/en/online-talks/intelligent-customer-self-service].