dailypoint Competitive Intelligence & Landscape

The core product of dailypoint is its Customer Data Platform (CDP), specifically built for CRM & Loyalty in hotels [https://dailypoint.com/]. This platform collects, merges, and activates guest data from more than 200 systems, including Property Management Systems (PMS), Point of Sale (POS), Internet Booking Engines (IBE), and WiFi [https://dailypoint.com/], [https://www.dailypoint.com/the-cdp-for-crm-loyalty]. The platform creates Central Profiles by consolidating all guest data—bookings, behavior, and preferences—into one clean, unified, and GDPR/CCPA-compliant view [https://dailypoint.com/], [https://www.dailypoint.com/the-cdp-for-crm-loyalty].

dailypoint offers a comprehensive suite of solutions including Hotel CRM, Central Data Management (CDM), and Marketing, all designed to elevate communication and service throughout the entire guest journey [https://www.dailypoint.com/solutions/crm-cdm-marketing]. The dailypoint™ 360° solution is highlighted as a premier "#abovePMS" solution that transforms guest interactions into lasting relationships [https://dailypoint.com/], [https://www.dailypoint.com/the-cdp-for-crm-loyalty]. The platform automates the creation of comprehensive guest and company profiles through over 350 integrations, ensuring a unified guest profile that powers personalized marketing, loyalty programs, guest communication, and operations [https://www.dailypoint.com/solutions/crm-cdm-marketing], [https://www.dailypoint.com/the-cdp-for-crm-loyalty].

The company's mission is to empower the hospitality industry through intelligent data solutions, enabling hoteliers to create meaningful, data-driven experiences [https://www.dailypoint.com/company]. While its main headquarters are in Munich, Germany, dailypoint has expanded its global presence with a regional headquarters in Denver, CO, affirming its commitment to the North American market [https://www.dailypoint.com/newsroom/press/dailypoint-affirms-commitment-to-north-america-with-opening-of-denver-office]. Dr. Michael Toedt, founder and CEO, has received a Lifetime Achievement Award for his contributions to hospitality, education, and innovation [https://www.dailypoint.com/newsroom], and the company is the official CRM provider for The Leading Hotels of the World [https://www.dailypoint.com/newsroom/press/dailypoint-selected-as-crm-provider].

The dailypoint platform offers a modular suite of CRM applications, integrating features like Data Laundry for cleansing and enriching guest data, Campaign Manager for targeted email campaigns, Booking Manager for enhanced reservation processes, and Basic Sales for sales optimization [https://www.dailypoint.com/solutions/data-laundry][https://www.dailypoint.com/solutions/campaign-manager][https://www.dailypoint.com/solutions/booking-manager][https://www.dailypoint.com/solutions/basic-sales]. They also feature an AI Profile Snapshot for instant guest recognition and VIP identification, enhancing personalized service [https://www.dailypoint.com/solutions/ai-profile-snapshot]. Their Marketplace serves as an integration hub, connecting the CDP with over 200 certified partner solutions [https://www.dailypoint.com/marketplace].

While dailypoint emphasizes the breadth of its solutions and integrations, specific pricing plans, tiers, or a clear distinction between free and paid features are not explicitly detailed on their website. Instead, potential clients are encouraged to book a demo to learn more about their offerings and how they can elevate CRM, loyalty programs, or assist with PMS migration [https://www.dailypoint.com/system/book-a-demo]. This suggests a consultative sales approach rather than publicly listed, standardized pricing tiers.

All dailypoint solutions are cloud-based and designed to be fully compliant with GDPR regulations, ensuring secure and private data management [https://www.dailypoint.com/solutions/data-laundry]. The platform automates the creation of comprehensive guest and company profiles through more than 350 AI-driven processes for data cleansing and enrichment, which is crucial for delivering highly personalized service [https://www.dailypoint.com/solutions].

Further reinforcing its focus on the Americas, dailypoint Inc. appointed Leila Preyer as Vice President of Sales Americas in October 2025 dailypoint Inc. appoints Leila Preyer as Vice President of Sales Americas. This hiring signals dailypoint's aggressive push into the North American market, leveraging Preyer's decade of experience in the hospitality industry to introduce innovative technology solutions to hotels. These strategic hires align with the company's broader objective of

In terms of fundraising and M&A activity, dailypoint has secured significant investment, notably from ACCOR, a leading global hospitality group. In September 2023, ACCOR amplified its stake in dailypoint, intensifying cooperation with the aim of advancing the dailypoint Data Management platform [https://www.dailypoint.com/newsroom/press/accor]. This expanded partnership highlights ACCOR's commitment to leveraging dailypoint's data management capabilities to propel the platform forward within the hospitality industry [https://www.dailypoint.com/newsroom/press/accor].

The company's financial health is further underpinned by its aggressive international expansion and commitment to innovation.

dailypoint has recently opened new offices in Dubai (November 2023) to strengthen its presence in MEA and Asia, and in Denver, Colorado (October 2025), affirming its commitment to the North American market [https://www.dailypoint.com/newsroom/press/dubai-office][https://www.dailypoint.com/newsroom/press/dailypoint-affirms-commitment-to-north-america-with-opening-of-denver-office]. These strategic expansions are indicative of dailypoint's global growth strategy and its solid financial position, enabling it to invest in new markets and continue its success story as a global hotel technology leader [https://www.dailypoint.com/newsroom/blog/20-years-of-dailypoint-from-family-business-to-global-hotel-technology-leader].

The company offers a range of online resources, including webinars where partners directly inform clients about the integration of Marketplace Partners into the Central Guest Profile, demonstrating their commitment to fostering a future-proof IT stack [dailypoint.com/the-cdp-for-crm-loyalty]. These webinars are part of a broader collection of resources aimed at enhancing CRM and loyalty strategies for hotels [dailypoint.com].

dailypoint also creates and publishes insightful content related to key industry events. For instance, their newsroom features an exclusive interview with Dr. Michael Toedt regarding the future of hotel CRM at HITEC [dailypoint.com/newsroom/blog]. They also reported on the prominence of Artificial Intelligence discussions at ITB Berlin in 2025 and 2026, showcasing their engagement with emerging technologies and industry dialogues [dailypoint.com/newsroom/blog/from-ai-hype-to-ai-quality].

Beyond external conferences, dailypoint emphasizes internal educational platforms such as the dailypoint Academy. Launched on November 28, 2025, the dailypoint Academy is an interactive, integrated e-learning platform designed to enhance hotel team skills, improve data quality, expedite onboarding, and boost CRM performance directly within the CDP [dailypoint.com/newsroom/press/discover-the-dailypoint-academy]. This platform provides interactive learning experiences for hotel teams, helping them master the intricacies of hotel CRM, CDP, and loyalty solutions [dailypoint.com/newsroom/press].