Future Ordering

Future Ordering Competitive Intelligence & Landscape

futureordering.com ·

Overview

Future Ordering Overview

Future Ordering (futureordering.com) is a company dedicated to shaping the future of digital food ordering. They provide an omnichannel platform designed to address challenges faced by restaurants and deliver a personalized guest experience. Their solution is white-labeled and enterprise-grade, offering management tools, dedicated support, and rigorous onboarding.

The core products and services offered by Future Ordering include solutions for Online, App, and Kiosk food ordering [https://www.futureordering.com/platform]. This encompasses a comprehensive digital food ordering ecosystem with features like app and online ordering, self-ordering kiosks, and order status boards, all with a customizable, white-labeled design that reflects the client's brand [https://www.futureordering.com/platform]. They aim to provide unmatched efficiency whether clients use specific channels or the entire suite of services.

Future Ordering primarily targets enterprise QSRs (Quick Service Restaurants) and restaurant chains. Notable customers highlighted on their website include KFC, Pizza Hut, Max Burgers, Carl's Jr., and Burger King, indicating their focus on large-scale operations within the food service industry [https://www.futureordering.com/customers]. Their value proposition centers on driving innovation, enhancing customer experiences, and centralizing operations, with seamless integration capabilities, such as with Oracle Simphony.

While specific founding year, headquarters, and company size are not explicitly stated across the provided sources, the company emphasizes its commitment to driving innovation and leading the way in the evolving QSR landscape [https://www.futureordering.com/company]. They feature news and updates, including partnerships and customer success stories, demonstrating their active presence and growth in the digital ordering sector [https://www.futureordering.com/news].

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Competitors

Future Ordering Competitors

Among the competitors in the digital food ordering space, Acrelec stands out as a direct competitor to Future Ordering. While both offer enterprise-grade solutions for QSRs, Acrelec provides a broader suite of hardware and software, including outdoor digital drive-thru menus and self-ordering kiosks, which may appeal to restaurants seeking a more integrated hardware and software solution.

Future Ordering, however, emphasizes its fully white-labeled omnichannel platform designed to address specific restaurant challenges and deliver a personalized guest experience, with a focus on online, app, and kiosk ordering.

Flipdish is another significant competitor, offering comprehensive restaurant management solutions encompassing point-of-sale systems, online ordering platforms, and marketing services. This broader offering contrasts with Future Ordering's more specialized focus on an omnichannel platform for food ordering.

Flipdish aims to provide a complete ecosystem for restaurant operations, which can be an advantage for businesses looking for a single vendor for multiple services, potentially impacting Future Ordering's market share in segments prioritizing an all-in-one solution.

Indirectly, companies like Crunch compete by offering end-to-end restaurant ordering platforms that are commission-free and compatible across various channels, including in-app, online, and social media. This positions Crunch as a flexible and potentially more cost-effective alternative for restaurants looking to avoid commission fees on orders. While Future Ordering focuses on a robust, enterprise-grade solution for larger chains, Crunch might appeal to a broader range of restaurants, including smaller independent establishments or those highly sensitive to commission costs.

Fox Ordering presents itself as a solution to increase sales, orders, and maximize profits through a personalized ordering system and direct online ordering. This direct-to-consumer approach, emphasizing increased sales and savings on commissions, positions Fox Ordering as a strong contender for restaurants seeking to reduce reliance on third-party marketplaces.

Future Ordering also champions direct ordering and white-labeled solutions, but Fox Ordering’s explicit focus on commission savings and average increases in monthly orders highlights a key differentiator that might influence restaurants' choices based on their immediate financial goals.

Finally, Superorder offers a more specialized, AI-driven solution for restaurants, focusing on reputation management and maximizing delivery profitability through AI agents. While Future Ordering provides the core ordering infrastructure, Superorder tackles post-order aspects and customer experience feedback, aiming to transform guest voices into actionable insights. This positions Superorder as a complementary, yet indirect, competitor for restaurants that have already established their ordering systems but are looking to optimize customer satisfaction and operational efficiency through advanced AI tools.

Alternatives

Future Ordering Alternatives

Product & Pricing

Future Ordering Product and Pricing Intelligence

Future Ordering (futureordering.com) positions itself as a comprehensive omnichannel platform for digital food ordering, specifically tailored for Quick Service Restaurants (QSRs). Their product suite encompasses app and online ordering, self-ordering kiosks, and order status boards, all designed with a fully white-labeled approach to ensure a consistent brand experience across all customer touchpoints. This solution aims to address real restaurant challenges by offering a personalized guest experience and centralized operational tools [https://www.futureordering.com/platform].

The platform offers a versatile solution for various ordering methods, including eat-in, takeaway, integrated delivery, curbside delivery, and table and QR code ordering. A key feature is the ability for enterprises to customize their frontend through frontend extensibility, enabling unique customer journeys, personalized loyalty programs, and AI-driven experiences [https://www.futureordering.com/news/customize-your-frontend-through-enterprise-extensibility]. This extensibility is supported by developer documentation, including guides, articles, and API specifications [https://developer.futureordering.com/].

While Future Ordering does not publicly list specific pricing plans or tiers, their business model emphasizes a white-labeled enterprise-grade solution that includes management tools, rigorous onboarding, a dedicated contact person, and 24/7/365 support, suggesting a tailored, subscription-based service rather than off-the-shelf pricing. The company promotes booking a personal demo to engage with potential clients, indicating a personalized sales approach for their robust platform [https://www.futureordering.com/book-a-demo]. They also offer a free downloadable guide for QSR chains, focusing on a

Hiring & Layoffs

Future Ordering Hiring and Layoffs

Future Ordering maintains an active approach to hiring, emphasizing its mission to shape the future of digital food ordering. The company uses a dedicated careers site to manage its employer branding and recruitment processes, indicating a structured and ongoing effort to attract talent [https://careers.futureordering.com/].

The company is actively seeking individuals to contribute to its omnichannel platform for the Food & Beverage industry, which powers millions of orders for leading QSR brands. A notable job opening, "Open application," suggests Future Ordering is open to various talents and roles, even those not explicitly listed, highlighting a proactive recruitment strategy to expand its team across multiple locations with a hybrid work model [https://careers.futureordering.com/jobs/1321288-open-application].

Future Ordering's career pages also provide options for individuals to connect with the company to create a profile and receive information about current or future vacancies, signaling a commitment to building a talent pipeline [https://careers.futureordering.com/privacy-policy]. This approach indicates a strategic focus on continuous growth and innovation within the QSR landscape, as the company aims to enhance customer experiences and scale its operations effectively [https://careers.futureordering.com/jobs/1321288-open-application].

Leadership

Future Ordering Management and Leadership Team

Future Ordering (futureordering.com) is led by a dedicated executive team, with Alexander Herbring serving as the CCO (Chief Commercial Officer) [https://www.futureordering.com/company]. Herbring is an active voice within the company, evidenced by his promotion of a webinar on "10 Growth Hacks for Restaurant Chains" [https://www.futureordering.com/]. This highlights his role in strategic initiatives and thought leadership within the QSR landscape.

The company maintains a clear and accessible structure for understanding its leadership, with a specific section on its website dedicated to the "Leadership team" [https://www.futureordering.com/news/enhancing-user-journeys-with-integrated-delivery]. This transparency indicates a commitment to showcasing the individuals guiding Future Ordering's direction.

While specific details on all board members or recent C-suite hires are not extensively detailed, the consistent mention of Alexander Herbring as CCO across various pages, including the homepage and customer stories, underscores his significant executive role [https://www.futureordering.com/platform]. The company's legal entity is Future Ordering Sweden AB [https://www.futureordering.com/news/recipe-for-hyper-growth-in-a-post-pandemic-world].

Financials

Future Ordering Financial Performance, Fundraising, M&A

Information regarding the specific financial performance, fundraising, and M&A activities of Future Ordering is not directly available on its public-facing website. The company's homepage and other sections like "Company" and "News & Updates" focus on its omnichannel platform for digital food ordering, customer success stories with brands like KFC and Pizza Hut, and general updates, rather than detailed financial metrics, funding rounds, or acquisition news.

While the company highlights its growth and success in assisting QSR-chains with digital transformation, explicit revenue figures, valuation details, or reports of fundraising rounds are not provided. The content emphasizes the Future Ordering platform as an enterprise-grade solution designed to address restaurant challenges and deliver personalized guest experiences, suggesting a focus on product and market penetration.

The Future Ordering website does mention internal financial aspects for its clients, such as Mister York's self-sufficiency and positive cash flows funding their expansion. However, these details pertain to the financial health of their customers and not directly to Future Ordering's own financial standing or investment activities.

Partnerships

Future Ordering Partnerships, Clients and Vendors

Future Ordering futureordering.com collaborates with a robust ecosystem of partners and serves prominent enterprise clients within the Quick Service Restaurant (QSR) industry. A key strategic partnership exists with Oracle as a POS partner, leveraging Oracle's cloud-based technology solutions for computing infrastructure and software to enhance customer experiences globally [https://www.futureordering.com/partners].

Another significant collaboration is with Deliverect, which functions as both a POS partner and an aggregator. This partnership enables Future Ordering's omnichannel digital ordering platform to seamlessly integrate with over 500 POS systems, providing restaurant chains with advanced digital ordering capabilities [https://www.futureordering.com/news/leading-digital-ordering-platform-now-available-with-500-pos-systems-through-new-partnership-between-future-ordering-and-deliverect]. For delivery services, Future Ordering partners with companies like Wolt to offer innovative food delivery options and integrated delivery solutions, as exemplified by a collaboration with Pizza Hut Sweden to enhance their customer-branded delivery experience [https://www.futureordering.com/news/future-ordering-and-wolt-in-partnership-for-innovative-food-delivery-service].

Future Ordering boasts an impressive client roster that includes globally recognized QSR brands. Notable clients leveraging their platform for digital transformation and omnichannel excellence include KFC, Pizza Hut [https://www.futureordering.com/customers/pizza-hut], MAX Burgers [https://www.futureordering.com/customers/max-burgers], Carl's Jr., and Burger King [https://www.futureordering.com/customers/burger-king]. These partnerships highlight Future Ordering's ability to provide white-labeled, enterprise-grade solutions that address specific restaurant challenges and deliver personalized guest experiences.

In terms of payment processing, Future Ordering integrates with leading providers such as Adyen, Klarna, and Planet. These integrations support a wide array of payment methods, including traditional card payments (Mastercard, Visa), as well as digital options like Apple Pay, Google Pay, Mobile Pay, Swish, Vipps, and Blik, ensuring a seamless ordering and payment experience for global QSR chains [https://www.futureordering.com/platform-features]. The partnership with Planet specifically focuses on delivering a seamless ordering and payment experience for global QSRs [https://www.futureordering.com/news/future-ordering-and-planet-partner-up-for-a-seamless-ordering-and-payment-experience-for-global-qsr-chains].

Events

Future Ordering Event Participations

Future Ordering actively engages with its audience through various events, notably hosting webinars to share industry insights. A prominent example is the webinar titled "10 Growth Hacks for Restaurant Chains!" which featured Alexander Herbring, CCO of Future Ordering, and was scheduled for Tuesday, September 6th, 2022, at 10:00 AM CET "Join my webinar!10 Growth Hacks for Restaurant Chains!". This type of event allows the company to directly connect with potential clients and provide valuable information on enhancing restaurant operations.

Beyond webinars, Future Ordering consistently updates its "News & Updates" section on its website, which serves as a hub for announcements about new developments and industry perspectives "News & Updates | Future Ordering". While specific conferences or trade shows are not detailed, the emphasis on digital engagement and continuous content creation demonstrates their commitment to staying connected with the quick-service restaurant (QSR) landscape.

The company also encourages direct interaction through personalized demonstrations, allowing prospective customers to experience the Future Ordering platform firsthand "Book a demo | Future Ordering". This one-on-one engagement complements their broader event participation by providing tailored solutions and fostering direct communication, reinforcing their presence as a leader in digital food ordering solutions.

Frequently Asked Questions

What is Future Ordering's core market strategy, given its white-labeled enterprise-grade solutions and customer roster?

Future Ordering's core market strategy targets large-scale enterprise Quick Service Restaurants (QSRs) and restaurant chains. They provide white-labeled, omnichannel digital ordering platforms for online, app, and kiosk use, aiming to integrate seamlessly with existing operations and deliver personalized guest experiences. Their focus on major brands like KFC, Pizza Hut, Max Burgers, Carl's Jr., and Burger King indicates a strategy centered on high-volume, global QSR clients.

How does Future Ordering's emphasis on 'frontend extensibility' impact its competitive positioning for QSRs?

Future Ordering's emphasis on 'frontend extensibility' allows QSR clients to deeply customize their customer-facing digital channels. This feature enables unique customer journeys, personalized loyalty programs, and AI-driven experiences, supported by developer documentation. This approach differentiates Future Ordering by offering greater brand control and customization compared to more rigid off-the-shelf solutions, appealing to enterprise clients seeking a highly tailored digital presence.

What does Future Ordering's active hiring for an 'omnichannel platform' and 'open application' indicate about its strategic direction?

Future Ordering's active hiring for an 'omnichannel platform' and an 'open application' suggests a strategic commitment to continuous growth and innovation. The company is actively expanding its team across multiple locations with a hybrid work model to support its mission of shaping the future of digital food ordering for leading QSR brands. This indicates an ongoing investment in talent to enhance customer experiences and scale operations within the QSR landscape.

How do Future Ordering's technology partnerships, particularly with Oracle and Deliverect, strengthen its offering to QSRs?

Future Ordering's partnerships with Oracle and Deliverect significantly strengthen its offering by enhancing integration and scalability for QSRs. The partnership with Oracle as a POS partner leverages cloud-based technology for improved customer experiences, while Deliverect, as a POS partner and aggregator, enables seamless integration with over 500 POS systems. These collaborations provide restaurant chains with advanced digital ordering capabilities and operational efficiency.

What insight does Alexander Herbring's active role as CCO and webinar host provide into Future Ordering's go-to-market strategy?

Alexander Herbring's active role as CCO and his hosting of webinars, such as '10 Growth Hacks for Restaurant Chains!', indicates a go-to-market strategy that includes thought leadership and direct engagement with potential clients. This approach allows Future Ordering to share industry insights, provide valuable information on enhancing restaurant operations, and directly connect with QSR professionals, reinforcing its presence as a leader in digital food ordering solutions.

How does Future Ordering's integration with a wide array of payment providers like Adyen, Klarna, and Planet benefit its global QSR clients?

Future Ordering's integration with leading payment providers such as Adyen, Klarna, and Planet offers significant benefits to its global QSR clients by ensuring a seamless and localized payment experience. These partnerships support a wide array of payment methods, including traditional cards, digital wallets, and regional options, which is crucial for accommodating diverse customer preferences across different markets and enhancing conversion rates for global QSR chains.

Given the absence of public financial data, what can be inferred about Future Ordering's business model from its customer base and product offering?

Despite the absence of public financial data, Future Ordering's customer base of enterprise QSRs like KFC and Pizza Hut, combined with its white-labeled, enterprise-grade omnichannel platform and dedicated support, suggests a high-value, subscription-based business model. This model likely involves tailored contracts rather than standardized pricing, reflecting the complex needs and scale of its large corporate clients.

How does Future Ordering differentiate itself from competitors like Flipdish and Crunch in the digital food ordering market?

Future Ordering differentiates itself from competitors by focusing on white-labeled, enterprise-grade omnichannel solutions specifically for large QSR chains, in contrast to Flipdish's broader restaurant management ecosystem or Crunch's commission-free, flexible platforms. While competitors may offer comprehensive or cost-effective solutions, Future Ordering prioritizes deep brand customization, robust integration, and a dedicated service model for high-volume enterprise clients.

What is the strategic implication of Future Ordering offering a 'personal demo' instead of public pricing for its platform?

The strategic implication of Future Ordering offering a 'personal demo' instead of public pricing is that its platform is a tailored, enterprise-grade solution rather than a commoditized product. This approach allows them to understand specific client needs, showcase the platform's advanced capabilities, and negotiate customized pricing, reflecting the complexity and scale of their target QSR chains.

What is the significance of Future Ordering being known as 'Future Ordering Sweden AB' in its legal entity?

The significance of Future Ordering being legally known as 'Future Ordering Sweden AB' is that it indicates its origin and possibly its primary operational base is in Sweden. This information provides a concrete detail about the company's legal structure and geographic foundation, which can be relevant for understanding its regulatory environment and potential market focus.

How does Future Ordering's partnership with Wolt, exemplified by Pizza Hut Sweden, enhance its integrated delivery solutions?

Future Ordering's partnership with Wolt, as demonstrated by their collaboration with Pizza Hut Sweden, enhances its integrated delivery solutions by offering innovative food delivery options and a seamless customer-branded delivery experience. This collaboration signifies Future Ordering's capability to integrate with leading delivery aggregators, providing QSRs with robust, end-to-end digital ordering and fulfillment solutions that extend beyond just the ordering platform.

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