Sprinklr Competitive Intelligence & Landscape

Sprinklr is an AI-native platform for Unified Customer Experience Management (Unified-CXM), established in 2009 by Ragy Thomas, who also serves as Co-Chief Executive Officer and Chairman of the Board [https://investors.sprinklr.com/corporate-governance/management-team]. The company's mission is to empower brands to deliver exceptional experiences at scale across every customer touchpoint by unifying fragmented teams, tools, and data [https://sprinklr.com/our-story/]. Anthony Coletta serves as the Chief Financial Officer [https://investors.sprinklr.com/corporate-governance/leadership-team].

Sprinklr offers a comprehensive platform with 33 products organized into four main suites: Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing [https://sprinklr.com/products/]. These suites provide solutions for various customer-facing functions, including inbound and outbound contact centers, social customer service, live chat, social publishing and engagement, social listening, competitive insights, content marketing, and campaign planning [https://sprinklr.com/]. The company emphasizes combining human instinct with AI speed and efficiency to foster trust and loyalty through personalized interactions [https://investors.sprinklr.com/company-information].

Sprinklr's target market includes large organizations and enterprises seeking to unify their customer journeys and empower customer-facing teams [https://sprinklr.com/]. Their solutions cater to diverse industries such as CPG, Financial Services, Government, Retail, Technology, Telecommunications, and Travel & Hospitality, as well as specific teams like Marketing, Customer Service, and CX teams [https://sprinklr.com/]. The platform helps these organizations break down silos and connect conversations across channels.

While specific details on company size are not explicitly provided on the homepage or investor relations, the extensive product offerings and focus on "the world's biggest companies" [https://www.sprinklr.com/products/] suggest a significant enterprise client base and a substantial global presence.

Sprinklr is headquartered in New York, as indicated by its investor relations information [https://investors.sprinklr.com/].

Sprinklr offers a comprehensive Unified-CXM platform that encompasses four primary product suites: Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing. While specific pricing tiers and detailed plans are typically obtained through a personalized demo and direct consultation, Sprinklr has recently introduced a self-service version of its Sprinklr Social solution, making publishing, engagement, and reporting tools, integrated with OpenAI generative capabilities, accessible on a subscription basis Sprinklr introduces new self-service plan and. This indicates a move towards more accessible entry points for certain functionalities.

For its core enterprise offerings, Sprinklr provides detailed pricing information by request for each of its product suites. For instance, Sprinklr Service includes features like Inbound and Outbound Contact Center, Social Customer Service, Live Chat Support, Sprinklr VoiceConnect, Omnichannel Routing, and AI Agent Platform capabilities.

Sprinklr Social focuses on social publishing, engagement, and marketing for distributed teams, while Sprinklr Insights delivers social listening, competitive benchmarking, and product insights.

Sprinklr Marketing unifies content marketing, campaign planning, and social advertising Get Pricing & Personalized Demo.

While Sprinklr itself does not publicize a direct pricing page with multiple tiers on its website, it does provide information about certain pricing structures that affect its services. For example, for businesses utilizing the WhatsApp Business Platform through Sprinklr, charges are applied per message delivered within a session. This per-message pricing model is slated to apply to all businesses starting July 1, 2025, with WhatsApp Pricing Reports becoming unavailable after December 2025 due to Meta deprecating the COST metric sharing with BSPs like Sprinklr Session & Pricing Reporting for WhatsApp. This highlights that certain external platform integrations may have distinct pricing structures that impact the overall cost of using Sprinklr's services.

Prospective customers can request a personalized demo and pricing for any of Sprinklr's robust product suites, which are designed to support various teams such as Marketing, Customer Service, and CX across diverse industries including CPG, Financial Services, Retail, and Technology. The company emphasizes its AI-native platform and its ability to unify customer-facing functions, leveraging its advanced proprietary AI engine for enterprises Product Suites - See our 4 Suites and 33 Products | Sprinklr. This approach suggests a focus on tailored solutions rather than standardized, publicly listed pricing tiers for its comprehensive enterprise offerings.

Sprinklr is actively engaged in hiring to support its continued growth and strategic expansion, particularly in its Research and Development (R&D) efforts. The company recently announced the establishment of a new R&D center in Singapore, with immediate plans to recruit engineers for this facility. This new center complements Sprinklr's existing R&D hubs in the United States and India, signaling a strategic investment in innovation and product development to enhance its AI-native Customer Experience Platform.

Beyond R&D, Sprinklr is also hiring for roles in sales, customer success, and recruiting support across the Asia Pacific region. This broad hiring push suggests a focus on both technological advancement and market expansion, aiming to strengthen its presence and service capabilities globally. The company emphasizes attracting top talent by providing opportunities for professional growth and a transformative work environment.

Sprinklr's career pages highlight a culture built on teamwork, trust, and a passion for being customer-obsessed, with a strong emphasis on fostering a sense of belonging for all employees. They prioritize hiring individuals who align with "The Sprinklr Way" and contribute to the company's continued growth. The company also offers comprehensive internship and early career programs, indicating an investment in developing future talent within the organization.

There is no public information or mention of recent layoffs at Sprinklr within the provided sources. The available information consistently points to active recruitment and strategic investments in talent and infrastructure, reflecting a period of growth and expansion for the company. This pattern signals a robust company strategy focused on innovation, market penetration, and customer satisfaction.

Sprinklr, a provider of an AI-native customer experience management platform, has demonstrated consistent financial growth. For the fourth quarter of fiscal year 2026, the company reported total revenue of $220.6 million, marking a 9% increase year-over-year, with subscription revenue reaching $193.4 million, up 6% year-over-year [https://investors.sprinklr.com/news/press-releases/detail/249/sprinklr-announces-fourth-quarter-and-full-year-fiscal-2026]. During the same quarter, Sprinklr generated $20.7 million in net cash from operating activities and $15.9 million in free cash flow [https://investors.sprinklr.com/news/press-releases/detail/249/sprinklr-announces-fourth-quarter-and-full-year-fiscal-2026]. The company also announced a new $200 million stock repurchase program in March 2026 [https://investors.sprinklr.com/news/press-releases/detail/249/sprinklr-announces-fourth-quarter-and-full-year-fiscal-2026].

Looking back at previous periods, Sprinklr's total revenue for the third quarter of fiscal year 2026 was $219.1 million, an increase of 9% year-over-year, with subscription revenue at $190.3 million, up 5% year-over-year [https://investors.sprinklr.com/news/press-releases/detail/243/sprinklr-announces-third-quarter-fiscal-2026-results]. In the fourth quarter of fiscal year 2025, Sprinklr reported total revenue of $202.5 million, up 4% year-over-year, and subscription revenue of $182.1 million, up 3% year-over-year [https://investors.sprinklr.com/news/press-releases/detail/221/sprinklr-announces-fourth-quarter-and-full-year-fiscal-2025]. The company has a notable customer base, with 141 customers contributing over $1 million in the fourth quarter of fiscal year 2026 [https://investors.sprinklr.com/news/press-releases/detail/249/sprinklr-announces-fourth-quarter-and-full-year-fiscal-2026], and 149 $1 million customers in the fourth quarter of fiscal year 2025 [https://investors.sprinklr.com/news/press-releases/detail/221/sprinklr-announces-fourth-quarter-and-full-year-fiscal-2025].

In terms of fundraising, Sprinklr raised $15 million in a Series B financing round in February 2013, with investments from Intel Capital and Battery Ventures [https://investors.sprinklr.com/news/press-releases/detail/76/sprinklr-scales-raises-15-million]. This funding supported their vision of providing social media management infrastructure for large enterprises [https://investors.sprinklr.com/news/press-releases/detail/76/sprinklr-scales-raises-15-million]. As of March 20, 2024, the aggregate market value of Sprinklr stock held by non-affiliates was approximately $1.6 billion, with shares traded on the New York Stock Exchange [https://investors.sprinklr.com/financial-information/all-sec-filings/content/0001569345-24-000019/cxm-20240131.htm].

Sprinklr actively engages with its audience through a variety of events, including live, upcoming, and on-demand options accessible from its website sprinklr.com/events. These events cover diverse topics related to customer experience, marketing, and service.

The company hosts CX Connect, an in-person event designed for peers to understand how to unify teams, data, and channels for a comprehensive view of the customer journey sprinklr.com/cx-connect. Additionally, Sprinklr has offered virtual events like "Reimagine Customer Experiences" (CX-Wise), aimed at marketing, customer service, and CX leaders globally, focusing on human-AI collaboration for extraordinary CX sprinklr.com/events/cx-wise2025.

Sprinklr regularly hosts Release Webinars to unveil the latest advancements in its unified-CXM platform, providing attendees with a quarterly front-row seat to future developments and strategic insights from experts sprinklr.com/sprinklr-release-webinars. Past virtual workshops, such as the "Summer of CX," have focused on enhancing contact center experiences sprinklr.com/events/summer-of-cx, and on-demand webinar series like "Artificial Intelligence for the Unified Front Office" explore how brands can leverage AI for increased revenue, cost reduction, and risk management sprinklr.com/events/on-demand-sprinklr-webinar-series-ai-for-the-unified-front-office.