STAY Competitive Intelligence & Landscape

Founded in 2010 by Mobail Apps, S.L., STAY recognized the shift in hospitality with the rise of mobile technology and aimed to help hoteliers adapt to new guest habits and preferences. The company's mission revolves around providing innovative solutions for guest-hotel communication. Its core products include a Guest App to showcase hotel services and a Corporate App to unify the guest journey. STAY also offers specialized solutions for various hotel types like Resorts, City Center, and Boutiques, and different areas such as F&B, Sports & Animation, Spa & Wellness, and Front Desk.

STAY is headquartered in Madrid, Spain, at Bravo Murillo 377, Planta 8, 28020, and operates under the legal entity Mobail Apps, S.L., with TAX ID: B85879831. They serve a global market, trusted by top hotel groups around the world. The platform integrates with various hotel management tools and provides extensive resources through the STAY Academy for training and certifications, a Help Center, and a blog with articles to improve hotel results. They continually release product updates and have been recognized with awards such as “Best Hotel Guest App” 2023 from Hotel Tech Report.

The platform includes a comprehensive suite of features accessible through a branded app, such as a Hotel Directory, Spa Booking System, Mobile Ordering, Restaurant Reservations, and Cabana Bookings [https://www.stay-app.com/]. Key functionalities also include Instant Feedback for quality improvement, Analytics & Insights for data-driven decisions, and an AI Concierge for instant guest assistance [https://www.stay-app.com/]. These tools aim to boost revenue by making hotel services readily available and improving the overall guest journey, as highlighted by features like the Corporate App for direct bookings and loyalty management [https://www.stay-app.com/corporate-app].

While specific pricing tiers for different feature sets are not publicly disclosed, STAY's offerings indicate a premium, comprehensive solution for hotels looking to unify their guest experience. The platform supports secure payments through integrations with widely used gateways like Stripe and Adyen, allowing guests to make purchases directly from the app [https://help.stay-app.com/en/knowledge/how-to-implement-a-payment-gateway]. The emphasis on a Guest App and Corporate App suggests a strong commitment to digital transformation and empowering hotels to own their direct booking channels, moving away from reliance on OTAs [https://www.stay-app.com/guest-app][https://www.stay-app.com/corporate-app].

The STAY 360 initiative further unifies the entire guest journey within a single, branded app for hotel groups, encompassing everything from browsing and booking to loyalty rewards and rebooking [https://www.stay-app.com/blog/introducing-stay-360]. This consolidation aims to create a high-performing direct channel for bookings across an entire portfolio. The lack of publicly available free plans or feature comparisons suggests that STAY positions itself as an enterprise-grade solution, focusing on customized implementations rather than a freemium model.

The company's growth strategy appears to be supported by its hiring patterns, which align with its mission to help hoteliers adapt to new guest habits since its inception in 2010 About Us | STAY. The introduction of STAY Academy further signals an investment in talent and professional development, aiming to empower hotel teams to master the STAY's Guest Experience OS Introducing STAY Academy: our new training platform | STAY. This platform not only supports their clients but also likely contributes to internal training and the upskilling of their own employees, reflecting a commitment to expertise in the hospitality technology sector.

While specific job openings or recent hiring trends are not detailed, the emphasis on developing and expanding their Guest Experience Platform, including new features and solutions like STAY 360 and updates to optimize front desk operations, implies a need for ongoing talent in areas such as product development, marketing, and customer support Introducing STAY 360: Your entire guest journey in one branded app, What’s New in STAY: December 2024 | STAY, Optimize your Front Desk’s operations | Guest Experience OS - STAY. The company's recent announcement of joining RealTime Reservation also suggests potential growth and integration efforts that might necessitate an expansion of their workforce Guest Experience Platform for Hotels and Resorts | STAY.

STAY operates with a flexible, tailor-made pricing model that depends on factors unique to each hotel, rather than offering standardized public pricing packages. This approach allows them to craft proposals specifically for leading hotel chains and individual properties. The company was founded in 2010 with the mission of helping hoteliers adapt to mobile technology trends.

There is no publicly available information regarding STAY's fundraising rounds, valuations, or any merger and acquisition (M&A) activities. The company emphasizes its direct impact on customer revenue, suggesting a business model focused on demonstrating return on investment for its hotel partners.

STAY's legal information indicates it is registered in the Mercantile Register in Madrid, Spain, with CIF: B85879831 and its address at Bravo Murillo 377, Planta 8, 28020, Madrid.

Beyond formal courses, STAY provides numerous resources through its Guest Experience Hub, which includes videos, guides, books, reports, and webinars, all designed to enrich the hospitality journey [www.stay-app.com/resources]. Examples of their video content include "Transforming the Guest Experience: Vincci Hoteles and STAY Collaboration." They also publish guides on topics like "How to increase your hotel's feedback quantity and quality" and "How to improve your hotel's online reputation" [www.stay-app.com/resources].

For potential clients, STAY offers personalized demonstrations of its platform, such as STAY 360, allowing hotel chains to see how the system boosts direct bookings, increases upsells, streamlines the guest journey, and builds loyalty [www.stay-app.com/demo-request-stay-360]. These demos highlight recent product updates and new features, like the AI Concierge and seamless message translation in Concierge Chat [www.stay-app.com/blog/introducing-ai-concierge].