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See what a stale knowledge base costs you

Outdated knowledge base articles cost support teams money every month. Agents rehandle tickets a current article would h…

Compare your deflection rate to top help desks

Top performing help desks deflect about 38% of tickets. Teams sitting closer to 18% are usually paying for it in agent h…

On my way to #Dreamforce to meet with friends, customers and partners. The ScreenMeet value proposition has evolved with…

AI in ITSM performs in proportion to the data behind it. Remote support sessions hold device state, diagnostic steps, ro…

Most IT organizations have already put AI to work at the help desk. However, only about one in five run it without a per…

Over half of U.S. IT organizations are implementing AI in service management. Only 30.6% call it fully deployed. IDC's…

Get your annual cost of knowledge decay

Enter your ticket volume, article count, and agent cost. The calculator returns your annual cost of knowledge decay and …

“We want to use AI in support. But security won’t let it touch production.” I hear this on almost every call with enter…

BeyondTrust End of Life- Are You Prepared?

Teams switching to ScreenMeet are seeing: •Higher AI accuracy •Faster resolutions •Dramatically less manual work. 👉N…

89.2% of organizations already integrate remote support tools with their ITSM platform, but most are not capturing the r…

Benchmark your ticket deflection rate

Your deflection rate says a lot about how well your knowledge base is working. Run your numbers to see how you compare t…

I've been thinking a lot about why so many enterprise AI initiatives underdeliver. It's not the technology. The models …

See what a stale knowledge base costs you

Outdated knowledge base articles cost support teams money every month. Agents rehandle tickets a current article would h…

Get To Know ServiceNow's AI Architecture

Teams in ServiceNow can unlock the full value of AI functionality and achieve massive improvements in performance and ef…

Data security is the top AI priority for 43% of IT leaders, and integration complexity ranks in the top two ITSM challen…

I've been thinking a lot about why so many AI investments in IT support underperform. After talking with dozens of IT …

Compare your deflection rate to top help desks

Top performing help desks deflect about 38% of tickets. Teams sitting closer to 18% are usually paying for it in agent h…

Something we keep hearing from IT leaders: "We're investing heavily in ServiceNow but our remote support still runs in a…

Most “AI support” in 2026 is a chatbot that checks ticket status and resets passwords. That’s not AI support. That’s a f…

BeyondTrust is Sunsetting a Major Product- So Now What?

Teams switching to ScreenMeet are seeing: •Higher AI accuracy •Faster resolutions •Dramatically less manual work. 👉N…

Benchmark your ticket deflection rate

Your deflection rate says a lot about how well your knowledge base is working. Run your numbers to see how you compare t…

Get your annual cost of knowledge decay

Enter your ticket volume, article count, and agent cost. The calculator returns your annual cost of knowledge decay and …

The cost shows up in three places: ✅tickets that never get deflected ✅agent hours spent hunting for answers …

BeyondTrust customers are not happy. I've been watching the conversation unfold in their user community and on Gartner …

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