ScreenMeet Competitive Intelligence & Landscape

ScreenMeet (screenmeet.com) is an AI remote support company specializing in platform-native solutions for enterprise IT and customer support teams [screenmeet.com]. The company delivers remote support tools built directly into existing platforms like ServiceNow, Salesforce, and Tanium, aiming to eliminate the inefficiencies of legacy tools that often require agents to switch contexts [screenmeet.com/about]. By integrating seamlessly, ScreenMeet allows human and AI agents to work within the trusted platforms, capturing session data as structured information to automate tasks and provide intelligence for faster issue resolution [screenmeet.com].

ScreenMeet's core products include AI Remote Support which is native to ServiceNow, Salesforce, and Tanium, offering features like AI Summary, AI Security, and AI Acceleration [screenmeet.com]. Their solutions cater to various use cases, including IT Help Desk, IT Ops for endpoint support, Unattended Customer Support, and Customer Assistance [screenmeet.com]. The company emphasizes platform-native integration, meaning its tools run inside the client's platforms rather than alongside them, preventing context switching and ensuring all information is captured within the incident record [screenmeet.com].

The target market for ScreenMeet is enterprise IT and customer support teams, with their solutions designed for organizations already utilizing ServiceNow, Salesforce, or Tanium [screenmeet.com]. The company's platform has been adopted by over 25,000 agents and serves more than 500 million end-users [screenmeet.com].

ScreenMeet focuses on providing an intelligent system that learns with every session, leveraging AI to automatically write resolution notes and provide real-time guidance to agents during sessions [screenmeet.com].

While a specific founding year isn't explicitly stated on the primary sources, a press release from September 22, 2021, announcing a Series B investment, mentions ScreenMeet as a "cloud-native, in-platform, collaboration solution" [screenmeet.com/press-releases/screenmeet-announces-growth-and-series-b-investment-from-salesforce-ventures]. The company is based in San Francisco, CA, with additional operations in Boston, MA [screenmeet.com/press-releases/screenmeet-live-voice-video-chat-screen-sharing-for-online-customer-support, screenmeet.com/contact]. Its mission revolves around transforming enterprise remote support by replacing legacy tools with modern, AI-powered technology that helps enterprise customers work smarter, faster, and more securely [screenmeet.com/about/careers].

ScreenMeet's value proposition lies in its unique platform-native approach that streamlines workflows, enhances security, and drives efficiency for enterprise support teams [screenmeet.com/products]. They believe the future of enterprise support is in deep integration, allowing companies to maximize existing platform investments and differentiate their offerings [screenmeet.com/about, screenmeet.com/partners]. The company is actively growing and seeking talented individuals to help shape the future of enterprise remote support [screenmeet.com/about/careers].

ScreenMeet (screenmeet.com) offers AI Remote Support solutions natively integrated with platforms like ServiceNow, Salesforce, and Tanium [screenmeet.com]. These solutions are designed to be "built in, not bolted on," meaning agents can perform remote support tasks directly within their existing platforms without context switching [screenmeet.com]. Key features include secure remote access and control, advanced troubleshooting toolkits, unattended device support, and enterprise security compliance [screenmeet.com/pricing].

ScreenMeet distinguishes itself with AI Assist and AI Summarization. AI Assist provides real-time guidance to agents during sessions, offering troubleshooting steps and diagnostic recommendations. AI Summarization automatically generates structured resolution notes that integrate directly into incident records and knowledge bases, feeding systems like Now Assist and AgentForce [screenmeet.com]. This continuous learning approach aims to make each subsequent issue resolution faster [screenmeet.com].

While specific pricing plans and tiers are not explicitly detailed with fixed prices, ScreenMeet emphasizes its Active Seat pricing model, which it claims results in 40–60% lower Total Cost of Ownership (TCO) compared to legacy tools [screenmeet.com/compare]. The company highlights that its solutions offer native platform integrations, secure remote access, and automatic session documentation as standard features [screenmeet.com/pricing]. For customer support teams, ScreenMeet LIVE provides online audio, video, and screen sharing with multi-party collaboration and CRM workflow automation, directly within Salesforce Service Cloud and ServiceNow CSM [screenmeet.com/pricing, screenmeet.com/solutions/customer-support].

ScreenMeet aims to replace traditional remote support tools by offering a cloud-based, scalable, and flexible platform fully embedded in IT platforms [screenmeet.com/blog/upgrading-from-legacy-tools-why-screenmeet-is-the-future-of-remote-support]. Its browser-based, no-download solution for agents allows for real-time collaboration through remote control, video, voice, and screen sharing, enhancing both agent productivity and security compliance [screenmeet.com/blog/upgrading-from-legacy-tools-why-screenmeet-is-the-future-of-remote-support, screenmeet.com/products/remote-support].

ScreenMeet (screenmeet.com) is actively hiring, with a dedicated "Careers" section on its website emphasizing a focus on transforming enterprise remote support. The company is seeking talented individuals to help build a platform-native remote support solution for ServiceNow, leveraging modern, AI-powered technology [https://www.screenmeet.com/about/careers]. This recruitment drive highlights ScreenMeet's strategic goal of replacing legacy tools and enabling enterprise customers to work smarter, faster, and more securely.

Notable job openings indicate a demand for specialized roles such as a Lead Developer/Architect (remote, US-based), suggesting an ongoing investment in product development and architectural leadership [https://www.screenmeet.com/about/careers/lead-developer-architect]. Additionally, a Demand Generation Manager position is open, signaling ScreenMeet's efforts to expand its market reach and attract new customers for its enterprise remote support software, which is purpose-built for platforms like ServiceNow, Salesforce, and Tanium [https://www.screenmeet.com/about/careers/demand-generation-manager].

The absence of any mentioned layoffs and the continuous offering of new roles suggest a period of growth for ScreenMeet. Their hiring patterns, particularly the emphasis on developers and demand generation, signal a clear company strategy centered on enhancing their core AI-powered remote support product and aggressively expanding their customer base within the enterprise IT and customer service sectors [https://screenmeet.com/].

ScreenMeet's commitment to building a new generation of cloud-based, enterprise tools, founded in 2015 by online meeting and customer support veterans, underpins these strategic hires [https://www.screenmeet.com/about/careers/lead-developer-architect].

ScreenMeet has demonstrated significant financial growth, evidenced by its inclusion on the Inc. 5000 list in 2025 as No. 1643 among America's fastest-growing private companies ["https://www.screenmeet.com/press-releases/screenmeet-ranks-no-1643-on-the-2025-inc-5000-list-of-americas-fastest-growing-private-companies"]. A substantial 85% of ScreenMeet's revenue is generated from Fortune 500 enterprises, indicating a strong foothold in the large-scale corporate market as these companies transition away from older remote support tools ["https://www.screenmeet.com/about"]. The company's platform-native approach, embedded within existing ITSM and CRM workflows like ServiceNow, Salesforce, and Tanium, enables it to reduce operational costs and enhance efficiency for its clients ["https://www.screenmeet.com/pricing","https://www.screenmeet.com/products"].

ScreenMeet has successfully completed Series B financing rounds, attracting investments from major industry players. In September 2021, the company announced a Series B investment from ServiceNow, intended to propel its growth and expand its offerings as a leading provider of in-platform collaboration solutions ["https://www.screenmeet.com/press-releases/screenmeet-announces-accelerated-growth-series-b-investment-by-servicenow"]. Shortly thereafter, in the same month, Salesforce Ventures also contributed to ScreenMeet's Series B financing, further solidifying its financial backing from key platform partners ["https://www.screenmeet.com/press-releases/screenmeet-announces-growth-and-series-b-investment-from-salesforce-ventures"]. These investments are designed to fuel the company's expansion in sales, service, and remote support sectors ["https://www.screenmeet.com/press-releases/screenmeet-announces-accelerated-growth-series-b-investment-by-servicenow","https://www.screenmeet.com/press-releases/screenmeet-announces-growth-and-series-b-investment-from-salesforce-ventures"].

The company highlights its robust financial health through the scale of its operations, serving over 25,000 agents and 500 million end-users ["https://www.screenmeet.com/products"]. This extensive reach and adoption underscore ScreenMeet's significant market presence and operational efficiency. The strategic partnerships and integrations, such as the one announced with Nexthink in October 2025 for seamless issue resolution, suggest ongoing efforts to expand its capabilities and market footprint, contributing to its sustained financial growth ["https://www.screenmeet.com/press-releases/screenmeet-partners-with-nexthink-for-seamless-issue-resolution"].

ScreenMeet actively participates in a variety of industry events, conferences, and webinars, demonstrating its commitment to showcasing its AI-powered remote support solutions. The company frequently attends gatherings where IT professionals convene to explore advancements in service management and support technology ["https://www.screenmeet.com/events"]. These events provide a platform for ScreenMeet to connect with IT leaders and illustrate how its platform-native remote support can enhance the ServiceNow experience ["https://www.screenmeet.com/events"].

ScreenMeet has a consistent presence at key industry forums, including the ServiceNow World Forum, with scheduled appearances such as in New York in September and past participations in Chicago ["https://www.screenmeet.com/events", "https://www.screenmeet.com/blog/see-the-screenmeet-team-at-these-upcoming-events", "https://www.screenmeet.com/resources/events/world-forum-chicago-raffle-2025"]. The company also extends its reach through webinars, like "Support Excellence Unleashed" ["https://www.screenmeet.com/resources/see-the-screenmeet-team-at-these-events"], and offers on-demand sessions, such as "Don’t Let Legacy Tools Expose Your Enterprise" in collaboration with ServiceNow ["https://www.screenmeet.com/blog/dont-let-legacy-tools-expose-your-enterprise-on-demand-session-with-servicenow"].

Looking ahead, ScreenMeet is a gold sponsor at Nexthink’s flagship event, Experience 2025, in Boston, scheduled for October 14–15, where they will host a demo booth to highlight their platform-native remote support and collaboration solution ["https://www.screenmeet.com/press-releases/screenmeet-partners-with-nexthink-for-seamless-issue-resolution"]. Through these participations, ScreenMeet emphasizes its deep integration with platforms like ServiceNow, Tanium, Salesforce, and Nexthink, providing in-browser voice, video, screen sharing, and remote takeover capabilities without the need for downloads ["https://www.screenmeet.com/press-releases/screenmeet-partners-with-nexthink-for-seamless-issue-resolution"].